Refund policy

 

Return & Refund Policy

 


Last updated: March 26, 2026


We want you to be satisfied with your purchase. Please read this policy carefully before buying, as it applies to all digital products sold in our store.

 

 

 

1. All Sales Are Final — No Refunds on Digital Products

 


Due to the nature of digital products, which are delivered instantly and cannot be returned, all sales are final. We do not offer refunds, exchanges, or cancellations once a digital file has been delivered or made available for download.


This policy exists because:

 

  • Digital files cannot be “returned” once accessed or downloaded

  • We cannot verify whether files have been deleted after purchase

  • The value of our products is delivered immediately upon access

 


By completing your purchase, you acknowledge and agree that you are not entitled to a refund.

 

 

 

2. Exceptions — When We Will Assist You

 


While we do not offer refunds, we are committed to helping you in the following situations:

 

  • File not received:

    If you did not receive your download link, please check your spam/junk folder first. If you still cannot find it, contact us within 7 days of purchase, and we will resend your files.

  • Corrupted or damaged file:

    If your file is unusable, contact us within 7 days of purchase with details of the issue, and we will provide a replacement at no charge.

  • Wrong item delivered:

    If you received an incorrect product, contact us and we will correct the issue promptly.

  • Duplicate purchase:

    If you accidentally purchased the same product more than once, contact us within 48 hours, and we will refund the duplicate charge.

 


To request assistance, please email us at support@ondazaraofficial.com with your order number and a description of the issue.

 

 

 

3. Non-Refundable Situations

 


Refunds will not be provided for the following:

 

  • You changed your mind after purchase

  • You found a similar product at a lower price

  • You do not have the required software to open the file

  • The product did not meet personal expectations despite being accurately described

  • You did not review the product description before purchasing

 


We strongly encourage customers to review all product details, previews, and file requirements before completing a purchase. If you have questions, please contact us before purchasing.

 

 

 

4. Chargebacks & Payment Disputes

 


If a chargeback or dispute is initiated for a product that was delivered as described, we reserve the right to:

 

  • Provide proof of delivery and this policy to the payment provider

  • Revoke access to purchased digital content

  • Recover any associated fees or losses

 


We kindly ask that you contact us first so we can resolve any issue quickly and professionally.

 

 

 

5. Pre-Purchase Questions

 


If you are unsure whether a product is right for you, please contact us before purchasing. We are happy to assist.


📧 support@ondazaraofficial.com

 

 

 

6. Contact Us

 


For any questions or support requests, please contact us:


📧 Email: support@ondazaraofficial.com


We aim to respond within 1–3 business days.